Terms and Conditions (T&Cs)

§ 1 Scope and subject matter of the contract

1. These Terms and Conditions apply to all counselling agreements between the Systemic Counselling and Therapy Practice (hereinafter referred to as the ‘counsellor’) and the client.

2. Distinction from Psychotherapy: The counselling services provided do not constitute psychotherapy as defined by the Psychotherapy Act (Psychotherapeutengesetz) and are not intended to replace medical or psychiatric treatment. No diagnoses are made, and no promises of cure are given. By entering into this agreement, the client confirms that they are acting on their own responsibility and possess a normal level of mental and psychological resilience.

§ 2 Conclusion of contract and dates

1. A counselling contract is concluded when the client accepts the counselor's offer of counselling. This can be done in writing, verbally or by utilising the counselling service.

2. Appointments are made by arrangement. The agreed time is reserved exclusively for the client.

§ 3 Cancellation fee

1. Agreed appointments must be cancelled at least 24 hours in advance.

2. In the event of a late cancellation or unexcused absence, a cancellation fee of 100% of the regular fee will be charged.

3. The obligation to pay does not apply if the client can prove that the absence was through no fault of their own (e.g. acute illness with a doctor's certificate).

§ 4 Remuneration and invoicing

1. The fee is based on the individual agreement.

2. The fee is payable in full, regardless of any reimbursement by health insurance companies or assistance agencies. Non-reimbursement by third parties does not release the client from the obligation to pay.

3. Payment is made by invoice.

§ 5 Client participation and success of counselling

1. Counselling is based largely on the cooperation and personal responsibility of the client. A specific outcome or success of the counselling cannot be guaranteed.

2. The client commits to inform the counsellor fully about any previous physical illnesses, current medical treatments and any medication they are taking.

§ 6 Confidentiality and data protection

1. The counseller is subject to legal confidentiality regarding everything that has been entrusted to them in the course of counselling (§ 203 StGB).

2. Exemption from the legal duty of confidentiality is regulated by the situations in § 34 StGB und § 138 StGB.

3. The processing of personal data is carried out strictly in accordance with the provisions of the GDPR. Details are regulated in the separate privacy policy.

§ 7 Liability

1. The counseller shall only be liable for damages resulting from intentional or grossly negligent breach of duty. Liability for injury to life, limb and health remains unaffected by this.

§ 8 Final provisions

1. Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected. The law of the Federal Republic of Germany shall apply.